Privacy Policy

Introduction

Selsey & Witterings Heating ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you contact us or use our website. We comply with our obligations under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Data We Collect

When you contact us through our website, WhatsApp, phone or email, we may collect:

• Your name
• Your phone number
• Your email address
• Your postcode or property address
• Details of the service you require (e.g. boiler installation, repair, servicing)
• Photos or videos you send us of your boiler or heating system
• Any messages or descriptions of your enquiry

How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide quotes for heating services
• Carry out boiler installations, repairs, servicing and other heating work
• Schedule appointments and communicate with you about your booking
• Maintain records of work carried out at your property (including Gas Safe compliance records)
• Send you service reminders (e.g. annual boiler service reminders) if you have requested them

Legal Basis

We process your personal data under the legal basis of legitimate interest (to respond to your enquiry and provide our services) and, where applicable, under contract (to carry out work you have commissioned). We will only process your data for the purposes for which it was provided.

Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with our CRM system provider for lead management purposes, and with Gas Safe Register where legally required for compliance. We may also share data with boiler manufacturers (e.g. Worcester Bosch) for the purpose of registering your boiler warranty.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Gas safety records are retained for a minimum of two years as required by law. Enquiry data from non-customers is retained for up to 12 months and then deleted.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal exceptions)
• Object to processing of your data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses minimal cookies and tracking technologies for analytics and to improve user experience. We do not use cookies for targeted advertising. Third-party tracking scripts may be present to help us understand visitor behaviour and improve our services.

Contact

If you have any questions about this privacy policy or how we handle your data, please contact us: